Shipping Policy
All orders placed on ykrfsandals.com are processed by HK Natureway Limited. Order processing occurs during standard business days. Shipping timelines are qualitative and depend on the destination. Once an order is dispatched, a tracking number is provided to the customer. Delivery times are not guaranteed and may vary due to carrier operations, destination location, and customs processing for international shipments. HK Natureway Limited does not offer expedited shipping options with specific guaranteed delivery days. Customers are responsible for providing accurate shipping information. HK Natureway Limited is not liable for delays caused by incorrect addresses, carrier issues, or customs clearance. International customers bear all customs fees, import duties, and taxes imposed by their local jurisdiction.
Returns and Refund Policy
HK Natureway Limited offers a strict 14-day no-reason refund policy. Customers may return shoes within 14 days from the date of receipt for a refund. The refund arrival time is at least 14 days from the date the returned item is received by HK Natureway Limited. The buyer completely bears all return shipping costs. HK Natureway Limited does not provide prepaid return labels or reimburse return shipping fees. Refunds are issued to the original payment method used at checkout.
To be eligible for a refund, items must be unused and in original packaging. All tags, boxes, and accessories must be included. Items that show signs of wear, damage, or alteration are not eligible for a refund. HK Natureway Limited reserves the right to reject any return that does not comply with these requirements. Returns must be authorized in advance. Items sent without a return authorization are not accepted.
PayPal refunds take at least 14 days to process. However, local laws require up to 30 days for PayPal refunds in some regions. HK Natureway Limited complies with all applicable local regulations regarding refund timelines. Customers using PayPal should expect a refund timeline of 14 to 30 days depending on their jurisdiction. This extended period applies only where local law mandates a longer processing time for PayPal transactions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the Terms of Service of HK Natureway Limited. Claims submitted after 7 days from receipt are not eligible for replacement or refund. Customers must provide photographic evidence of the damage or defect. HK Natureway Limited will review the claim and determine the appropriate resolution. Resolutions may include a replacement, repair, or refund at the sole discretion of HK Natureway Limited.
Return Process
To return an item, follow these steps:
1. Contact HK Natureway Limited at [email protected] within 14 days of receipt to request a return authorization. Provide your order number and reason for return.
2. HK Natureway Limited will provide return instructions. Do not ship any item without a return authorization.
3. Package the item securely in its original packaging. Include all tags, boxes, and accessories.
4. Ship the package to the following address: The recipient must be HK Natureway Limited, the contact phone is +852 4246 0876, and the specific return address is RM26 2/F, NO.118, WAI YIP STREET, KWUN TONG, HONG KONG.
5. The buyer completely bears the return shipping costs. Use a trackable shipping method. HK Natureway Limited is not responsible for lost or damaged return packages.
6. Once the returned item is received and inspected, HK Natureway Limited will process the refund. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and up to 30 days in regions where local laws require.
7. HK Natureway Limited will notify the customer by email when the refund is initiated. The customer must allow the full refund processing time before contacting HK Natureway Limited about the refund status.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that are used, worn, damaged by the customer, or missing original packaging are not returnable. HK Natureway Limited does not accept returns for items that have been altered or modified. This policy applies to all shoe products sold on ykrfsandals.com. No specific product categories are exempt from this policy beyond the general conditions stated here. All returns are subject to inspection by HK Natureway Limited.
Order Cancellation
Orders may be cancelled before dispatch. Once an order is dispatched, the return process applies. Cancellation requests must be sent to [email protected]. HK Natureway Limited cannot cancel orders that have already been shipped. Refunds for cancelled orders follow the same timeline as returned items. PayPal cancellations are subject to the same 14-day minimum and 30-day maximum where local law applies.
Contact Information
For questions about shipping or returns, contact HK Natureway Limited at [email protected] or +852 4246 0876. The physical address is RM26 2/F, NO.118, WAI YIP STREET, KWUN TONG, HONG KONG. All communication regarding returns must include the order number and customer name. HK Natureway Limited responds to inquiries during standard business hours.